Entry Level Customer Service Representative

Company: Premier Team Consultants
Location: El Paso
Posted on: June 25, 2025

Job Description:

Have a keen eye for detail? Embark on with Premier Team Consulting as an Entry Level Customer Service Representative and ensure flawless, efficient, and accurate onboarding! Premier Team Consulting is an innovative specialist in direct consumer engagement, delivering tailored marketing solutions that boost market share for prominent telecom brands, such as AT&T. Operating from El Paso, we thrive on innovation, collaboration, and integrity, fueling a high-energy culture that builds leaders from the ground up. We don’t just shape talent; we ignite ambition, transforming driven individuals into powerhouse sales and marketing leaders. The Entry Level Customer Service Representative Role at a Glance As an Entry Level Customer Service Representative for the AT&T campaign, you’re the final step in the customer journey, owning accuracy, compliance, and seamless onboarding. You’ll handle precise data entry, paperwork verification, and clear guidance on terms and conditions, ensuring customers activate services with confidence. Your attention to detail and integrity drive satisfaction and strengthen AT&T’s reputation. What You'll Be Doing as a Entry Level Customer Service Representative Guide new AT&T customers through the entire enrollment process in a direct, face-to-face setting, ensuring a smooth and positive experience. Verify and accurately collect all necessary customer information for new service activations, upgrades, and account changes. Complete all required enrollment paperwork, digital forms, and contracts with meticulous attention to detail and adherence to compliance standards. Clearly and concisely explain service terms and conditions, billing cycles, and activation processes to new customers, addressing any final questions. Ensure all customer data is accurately entered into relevant databases and CRM systems. Troubleshoot and resolve any issues or discrepancies that arise during the enrollment process. Set appropriate expectations for service activation timelines and follow-up procedures. Collaborate closely with sales and customer service teams to ensure a seamless transition from initial interest to active customer status. Stay continuously updated on all AT&T product offerings, service bundles, promotions, and regulatory requirements. Maintain a professional and courteous demeanor at all times, upholding the brand image of AT&T and Premier Team Consulting.

Keywords: Premier Team Consultants, Las Cruces , Entry Level Customer Service Representative, Customer Service & Call Center , El Paso, New Mexico