Verizon Customer Service Representative
Company: NFS Solutions
Location: El Paso
Posted on: July 7, 2025
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Job Description:
Deliver Premier 5G Support and Build Lasting Connections in El
Paso! Join NFS Solutions, Inc., as a Verizon Customer Service
Representative for our dynamic Verizon 5G campaign! NFS Solutions,
Inc. is a premier direct marketing agency, meticulously connecting
communities with cutting-edge wireless services, often for partners
like Verizon 5G. We're seeking an enthusiastic and
solution-oriented Verizon Customer Service Representative in El
Paso. This pivotal role in our Verizon 5G campaign will directly
involve you in providing unparalleled, in-person support to our
valued Verizon 5G customers, ensuring their complete satisfaction
with their advanced services. As a Verizon Customer Service
Representative, you will immerse yourself in comprehensive
training, gaining expert knowledge of Verizon 5G products,
services, and troubleshooting techniques. You'll develop expertise
in proactively addressing customer inquiries, providing hands-on
product education, and efficiently resolving service-related
concerns directly at the customer's location. Key Responsibilities
of the Verizon Customer Service Representative Proactively engage
with existing Verizon 5G customers in their homes or designated
community areas to ensure satisfaction and address any immediate
service needs. Provide in-person expert customer service for
Verizon 5G service, accounts, billing, and basic 5G equipment
troubleshooting. Educate customers thoroughly on the features,
benefits, and optimal usage of their Verizon 5G Home Internet and
mobile services, maximizing their product experience. Troubleshoot
Verizon 5G equipment and connectivity, providing basic solutions or
escalating complex issues. Use digital tools to update and maintain
accurate customer account information in real-time, meticulously
documenting all interactions. Address and resolve service
complaints or concerns directly and empathetically, striving for
first-contact resolution and fostering a positive customer service
experience. Reinforce the value proposition of Verizon 5G services,
ensuring customers understand the benefits of their high-speed
connectivity and advanced features. Collaborate effectively with
sales and installation teams to ensure seamless post-acquisition
customer journeys and address any service activation follow-ups.
Identify opportunities for customer retention by proactively
addressing potential issues and ensuring ongoing customer service
satisfaction with Verizon's offerings. Maintain an in-depth and
up-to-date knowledge of all Verizon 5G products, pricing plans,
promotions, and service updates.
Keywords: NFS Solutions, Las Cruces , Verizon Customer Service Representative, Customer Service & Call Center , El Paso, New Mexico
