Customer Support Trainee

Company: NFS Solutions
Location: El Paso
Posted on: July 8, 2025

Job Description:

Launch Your Customer Service Career at NFS Solutions, Inc.! NFS Solutions, Inc. , a vital growth partner for the telecommunications sector, meticulously crafts experiential campaigns that bring essential services and cutting-edge technology right into local households. We're looking for a motivated and eager Customer Support Trainee in El Paso. This entry-level role will directly involve learning to deliver top-tier in-person customer support, ensuring long-term customer satisfaction. As a Customer Support Trainee, you will immerse yourself in comprehensive training, gaining foundational knowledge of company services, common customer inquiries, and effective in-person customer support techniques. You'll gain hands-on experience shadowing and assisting seasoned Customer Service Representatives, learning to build rapport, resolve basic issues, and educate customers on their Verizon 5G services. Key Responsibilities of the Customer Support Trainee Undergo extensive training on Verizon 5G wireless and home internet products, services, features, and common customer issues. Shadow experienced Customer Service Representatives to observe best practices for direct, face-to-face customer interactions. Assist with basic in-person customer support for Verizon 5G services, addressing routine inquiries and minor issues under supervision. Learn basic troubleshooting for Verizon 5G equipment (routers, modems) and connectivity issues. Actively listen and communicate effectively to understand customer needs and explain solutions clearly and patiently. Assist the customer onboarding process by explaining basic service features and managing initial customer expectations post-installation. Learn to accurately document customer interactions and resolutions using provided digital tools and systems. Assist in gathering customer feedback from the field to contribute to service improvement initiatives. Understand when and how to effectively escalate complex customer issues to senior representatives or specialized technical support. Represent Verizon and NFS Solutions, Inc. with professionalism and a positive attitude in all customer interactions. Collaborate effectively with team members and mentors, actively seeking guidance and feedback to enhance learning and performance. Adhere to all company policies and procedures regarding customer data privacy, service delivery, and ethical conduct.

Keywords: NFS Solutions, Las Cruces , Customer Support Trainee, Customer Service & Call Center , El Paso, New Mexico