Broadband Technician II

Company: TDS Telecom
Location: Ruidoso
Posted on: March 9, 2023

Job Description:

Broadband Technician II



Job Locations

US-NM-Ruidoso




ID

2023-21595



Company

TDS Telecom



Pay Range

$24.16 - $36.23




































Overview









s a Broadband Technician II you will perform intermediate to complex installations, disconnects and service changes for residential customers, including FTTH (Fiber to the Home RFoG and GPON). These services include, but are not limited to, video service, HSD Services, and home phone service. This role performs moderate troubleshooting from the tap to the customer's electronic devices (TV, DVD, Modem etc.). This role performs underground and/or aerial construction involved with system plant, along with its' repair and maintenance supporting various customer-focused activities. This position will be responsible for installing, splicing, repairing and maintaining aerial, buried, and/or underground fiber optic and coax cable. This position will need to be knowledgeable of commonly used concepts, practices, and procedures within the field of telecommunications. The pay range listed for this position represents the low and high end of the base compensation range. The actual offer amount will carefully consider multiple factors, such as relevant skills, qualifications, work experience, location and/or competencies that align with the specified role. Certain positions are eligible for additional forms of compensation such as bonuses and equity awards. TDS Broadband Service provides cable TV, broadband internet, and phone service for more than 370,000 customer connections in Arizona, Colorado, Nevada, New Mexico, North Carolina, Oregon, Utah, and Texas. BendBroadband, located in Central Oregon, is part of TDS Broadband Service. Visit helloTDS.com or BendBroadband.com. TDS Broadband Service is part of TDS Telecommunications LLC (TDS Telecom), headquartered in Madison, Wisconsin. Combined, the companies employ more than 3,100 people. Visit tdstelecom.com. TDS Broadband Service and TDS Telecom are subsidiaries of Telephone and Data Systems, Inc. [NYSE: TDS], a Fortune 1000 company. Founded in 1969, Telephone and Data Systems provides wireless, broadband, video and voice; and hosted and managed services to approximately 6 million connections nationwide through its businesses: UScellular, TDS Telecom, and OneNeck IT Solutions. TDS Inc. has been named to several Forbes lists, including America's Best Employers for Diversity, Best Large Employers, and Best Employers for Women. Visit tdsinc.com.













Responsibilities









Perform intermediate and complex installation of all necessary cable wiring (interior and exterior) and hardware from the tap/MST to the customer's equipment for reception of cable and other company services that are offered for single, multi-family customers and/or commercial dwellings over both Fiber Optic and Coax delivery methods.Position may be responsible for inspection and correction of NESC safety violations for new construction builds, new service drops and legacy facilities, both overhead and underground, as it relates to the Oregon Administrative Rules (OARs) Division 0860-024 and 0860-028 governing joint use, as enforced by the Oregon Public Utility Commission (OPUC)Position may be responsible for the coordination of underground drop burial work with contractor and in-house underground burial crews, filling out, submitting and pickup up permits from government agencies as required to perform work in the ROW, tracking and updating status within the systems. Duties also include inspections ensuring that work performed meets all construction and government standards and pre-inspection verifies of serviceability of new customers in regards to finding the best, most efficient and cost effective routes to provide service.Perform connects (new connects and reconnects), disconnects, upgrades, downgrades, relocates, install additional outlets, fiber connections, and hardline cutovers; install or remove equipment (i.e. converters) at single or multiple unit dwellings.Utilize test equipment to identify and repair signal strength issues and ensure optimum reception both optical and RF. Use Locators, TDR's, FDR's and OTDR's while read system maps. This may include interpretation of system maps, calculation of signal loss of cable lines and/or devices using signal level meters, reading and understanding plant blueprints and updates to blueprints (excluding main trunk lines). This may also include pole, ladder, tower or alternative structure climbing along with the potential use of a bucket truck.Perform all work as necessary to conform to quality control guidelines (includes compliance with requirements outlined in applicable regulations such as: OSHA, FCC, NEC and NESC).Monitor and record system, drop, and in-house leakage; properly record all required information on work orders, surveys, referrals, etc.Promote cable, internet, and other company services; educate customer on proper use of the service, including how to add additional services, channel lineups, proper equipment usage, and other services that are available.Collaborates and communicates with other departments to ensure customer satisfaction.Clean, maintain, stock, and secure assigned vehicle and equipment. Perform other duties as requested by supervisor.











Qualifications









Required Qualifications

• Must have and maintain a valid driver's license.
• Must follow the TDS attendance guidelines in order to meet TDS's business needs including but not limited to our obligations to our customers and to our customers' needs.
• 1+ years' of cable installation & repair or professionally related experience -OR- current military service, or prior military service with honorable discharge.Other Qualifications
  • Upon hire, must successfully complete customer-specific requirements, which may include a background check administered by the customer.
  • Requires being available for on-call/standby responsibilities and may require occasional travel.
  • Must be reliable and responsible, with a strong work ethic dedicated to a team.
  • Practical knowledge/experience with computer applications or burial construction.
  • Familiarity with company products and services.
  • Proven organizational skills and ability to multi-task with limited instruction.
  • Demonstrated customer service and sales skills, as well as effective communications skills (verbal and written) for interaction with internal and external customers.
  • Ability to work in a fast-paced, dynamic work environment.
  • Physical requirements may vary based on company needs: Ability to dig, lift and climb.
  • Successful completion of the SCTE Broadband Premise Technician course.
  • Ability to pass Department of Transportation physical and driver testing.
  • The following requirements may additionally be applicable specific to construction-related positions.
  • SCTE Service Technician Certification to include Technical Foundation, Customer Service, Troubleshooting; or SCTE BDS Certification; or NCTI Installer Technician Course.
  • Successful completion of the SCTE Installer Certification.
  • CDL Drivers' License.Physical Demands and Work Environment. The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, stand, write and operate a computer keyboard, standard office equipment and telephone. The employee regularly communicates with customers. The employee is frequently required to move about and reach for items. While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel and talk or hear. The employee is frequently required to stand; walk; and stoop, kneel, crouch or crawl. The employee must also be able to climb poles and ladders. The employee is occasionally required to sit, reach with hands and arms, climb or balance, and taste or smell. The employee must regularly lift and/or move up to 50 pounds and occasionally lift and/or move more than 100 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. While performing the duties of this job, the employee is regularly exposed to outside weather conditions and may have to work in attics and crawl spaces, or high risk areas such as high voltage electrical, trenches, and manholes. The employee is frequently exposed to moving mechanical parts and heavy equipment; high, precarious places; fumes or airborne particles; and vibration. The employee is occasionally exposed to wet and/or humid conditions, toxic or caustic chemicals, extreme cold, and extreme heat. The noise level in the work environment is at times loud. BenefitsAssociates scheduled to work 20 or more hours per week have access to medical, dental, vision, life insurance, a 401(k) plan, and paid time off benefits such as vacation (15 days accrued per year for full-time; pro-rated for part-time associates working between 20-39 hours), sick leave (10 days accrued per year for full-time and pro-rated for all other associates), seven paid national holidays and one floating holiday, paid parental leave (2 weeks after 12 months of employment), among others. Short Term Disability and Long Term Disability coverage is also available for associates working 30 or more hours per week and Education Assistance is available to full-time associates. Associates scheduled to work under twenty hours per week or for a limited term (i.e. interns) are eligible for medical coverage, the 401(k) plan (if 18 or older), as well as sick leave (10 days accrued per year for full-time and pro-rated for all other associates). For more detail on the benefits we offer click here. At TDS, we embrace Equal Employment Opportunity by valuing our differences and consider all qualified applicants without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other status protected by law. To learn about our diversity & inclusion philosophy and culture, click here!
    
    
    
    
    
    
    
    
    
    
    
    
    
    Pay Range
    
    
    
    
    
    
    
    
    
    $24.16 - $36.23
    
    
    
    
    
    
    
    
    
    
    
    
    
    
    

Keywords: TDS Telecom, Las Cruces , Broadband Technician II, Engineering , Ruidoso, New Mexico