Director of Customer Success
Company: MVT Holdings
Location: El Paso
Posted on: January 13, 2026
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Job Description:
pMesilla Valley Transportation (MVT) is searching for a
strongDirector of Customer Success/strong to join our leadership
team in strongEl Paso, TX/strong. This role reports directly to the
VP of US Operations and is open to candidates relocating into El
Paso, TX./p pThis isnt just about customer service its about
shaping a culture of excellence that wins strongCarrier of the Year
awards/strong, drives account growth, and leads the industry in
customer experience./p pstrongWhat Youll Do:/strong/p ul liLead and
mentor a high-performing team of 25 across service, management, and
director levels/li liBuild strategies that grow high-potential
accounts and strengthen mature ones/li liDrive automation, process
improvements, and KPI development across the organization/li
liPartner with Sales, Brokerage, IT, and Dedicated Ops to create
seamless customer success solutions/li /ul pstrongWhat Were Looking
For:/strong/p ul li5-7 (Five to Seven) years or more experience in
Transportation with a strong focus in Customer Success, as well as
3 years of proven leadership in transportation customer success/li
liBachelors degree in relevant field/li liTrack record of earning
strongCarrier of the Year/strong recognition/li liExtensive
experience in performance management on teams with at least 25
associates/employees/li liStrategic mindset with long-term planning
experience/li liHands-on expertise in systems like AS/400, McLeod,
or Manhattan/li liA leader who thrives on collaboration,
innovation, and results/li /ul pMesilla Valley Transportation began
in 1982 as a small independent fleet in the Southwest. In the late
80s, MVT went through a controlled growth spurt and began to
encompass the 48 connected states and Canada./p pToday, Mesilla
Valley Transportation is one of the largest locally-owned Truck
Load carriers in the U.S. We specialize in time-sensitive service
between major manufacturing areas within the U.S., Canada, and
Mexico borders./p pstrongWhere family, careers, and success come
together!/strong/p Pay Range: - , General Benefits:
Keywords: MVT Holdings, Las Cruces , Director of Customer Success, Engineering , El Paso, New Mexico
