Emergency Department Navigator - ECC Emergency Care
Company: Christus Health
Location: Alamogordo
Posted on: February 8, 2026
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Job Description:
Emergency Department Navigator - ECC Emergency Care at Christus
Health summary: The Emergency Department Navigator coordinates
patient-specific care plans to address frequent non-emergent
emergency department visits, ensuring regulatory compliance and
service coordination. This role involves patient assessments,
linkage to primary care and social support services, and follow-up
within 24 hours post-discharge to promote continuity of care. The
position requires adaptation to diverse patient needs,
participation in performance improvement initiatives, and adherence
to confidentiality and regulatory standards. Description Summary:
The Emergency Department Navigator identifies clinical needs and
develops patient-specific care plans in accordance with the
regulatory requirements and assists in preparation for regulatory
body surveys. Assist in or direct policy on the unit utilizing
evidence-based practice. Participates in Department council and
Program Performance Improvement initiatives. Attends relevant
meetings and communicates information to program members,
implements new departmental policies and procedures. Other duties
as assigned. Responsibilities: • Meets expectations of the
applicable OneCHRISTUS Competencies: Leader of Self, Leader of
Others, or Leader of Leaders. • Identifies and visits patients who
have frequently used the emergency department for non-emergent
episodes. • Obtains reliable patient demographics and contact
information from patients in the emergency department. • Conducts
interviews with patients to begin an assessment of the barriers and
circumstances that led the patient to the emergency department. •
Addresses and closes the gaps in service coordination. • Provides
patient with information and linkage with a primary care provider
if the patient is without a provider. • Provides patients with
information and linkages to health and social support services and
direct referrals to the Community-based Community Health Worker for
continued follow-up and assistance in the community. • Contacts
patient and referral sources within 24 hours after discharge from
the emergency department to assure service coordination and
continuity of care. • Educates patients and families about medical
homes and the proper use of the emergency department. •
Demonstrates competence to perform assigned responsibilities is a
manner that meets the population-specific and developmental needs
of the members served by the department. • Appropriately adapts
assigned assessment, treatment, and/or service methods to
accommodate the unique physical, psychosocial, cultural, and
age-specific and other developmental needs of each member served. •
Takes personal responsibility to ensure compliance with all
policies, procedures and standards as promulgated by state and
federal agencies, the hospital, and other regulatory entities. •
Performs all duties in a manner that protects the confidentiality
of patients and does not solicit or disclose any confidential
information unless it is necessary in the performance of assigned
job duties. Job Requirements: Education/Skills • High School
Diploma or equivalent required Experience •years of related
experience preferred Licenses, Registrations, or Certifications •
BLS preferred In accordance with the CHRISTUS Health License,
Certification and Registration Verification Policy, all Associates
are required to obtain the required certifications for their
respective positions within the designated time frame. Work
Schedule: MULTIPLE SHIFTS AVAILABLE Work Type: Full Time Keywords:
emergency department navigator, patient care coordination, care
plan development, emergency care, health service linkage,
regulatory compliance, patient follow-up, clinical needs
assessment, performance improvement, community health referrals
Keywords: Christus Health, Las Cruces , Emergency Department Navigator - ECC Emergency Care, Healthcare , Alamogordo, New Mexico
