Customer Service Representative - 5/17 Start Date!
Company: General Dynamics Information Technology
Location: Las Cruces
Posted on: April 8, 2021
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Job Description:
Do you enjoy providing excellent customer service? Is helping
callers resolve their questions regarding insurance claims and how
their Medicare benefits coordinate with other insurance coverage
something you can do? If so, then GDIT is looking for candidates
like you!As a Customer Service Representative, you will respond to
questions from customers regarding Coordination of Benefits,
Medicare Secondary Payer claims, and billing questions. In order to
be successful in handling calls from beneficiaries and others, you
must have a strong customer service and complaint resolution skill
set.GDIT offers great pay, immediate benefits (medical, dental,
vision, life insurance), career progression, paid time off, and
holidays!This role is Monday through Friday with a 8-hour shift
(not including 30 minutes for lunch) between the hours of 6:50 AM -
7:15 PM. No weekends!Start date for this class is May 17, 2021!**
PLEASE NOTE: This position will be remote after the first 1-2 days;
however, you will need to be able to work onsite at our office in
Las Cruces, NM once COVID-19 subsides. RESPONSIBILITIES:Provide
knowledgeable responses to escalated, high priority, or supervisor
calls in a courteous and professional manner.Responsible for
productivity, quality, and timeliness of work in the completion of
program and department tasks and goals.Assist with side-by-side
mentoring for new employees during and after training as
needed.Assist in monitoring and analyzing quality of all department
work and recommend actions for improvement.Maintain up-to-date
knowledge of COB, COB-R, and MSP regulations and policies as they
apply to inquiries handled by the call center.Assist in information
reporting and development as needed.Adhere to the Privacy Act and
HIPAA laws and regulations as they relate to the confidentiality of
information released.Proofread documents for grammatical and
correctness and adherence to standards and formats.Frequent
internal contacts with Customer Service Managers, Call Center
Supervisors, Lead Training Specialist, Operations Representative,
other Customer Service Reps, and other contractors and government
personnel supporting the program.Assume coordination responsibility
for department in absence of supervisory staff.Assist in the
design, development, and writing of BCRC area processing procedures
and maintain department records.Cross-trained agents (Recovery/Data
Collection) may be asked to process BIL emails, which involves
following a step by step process to review the request, conduct
necessary research and make valid updates to beneficiaries'
records.REQUIREMENTS (please read in its entirety):High School
Diploma or GED required6+ months of customer
service/telemarketing/secretarial experience requiredMust be able
to type 20 WPM; 30 WPM preferredAbility to be flexible to work any
8.5-hour shift (30 minutes for lunch) between the hours of 6:50am -
7:15pm Monday through Friday requiredMay be required to work some
GDIT holidays and overtimeExperience working with a PC and in a
Windows environment is requiredDemonstrated ability to communicate
in English effectively; both verbally and in writing is
requiredMust be within commuting distance to the Las Cruces, NM
facilityReliable, high-speed internet and a quiet space to work
remotely is required** PLEASE NOTE: If you receive an offer with
GDIT, you must be able to successfully pass background
investigation and a drug test within the allotted time-frameDESIRED
QUALIFICATIONSPrevious experience with medical claims and billing
is preferred2+ years of progressively responsible work experience
in a customer service, medical claims, call center, or a
secretarial position is preferredProven ability to work effectively
as a team memberAbility to organize simultaneous tasks for
individual assignments and the workflow of othersAbility to
prioritize and complete tasks to meet contract standards is
requiredSpanish fluency is a plus#GDITPriority We are GDIT. The
people supporting some of the most complex government, defense, and
intelligence projects across the country. We deliver. Bringing the
expertise needed to understand and advance critical missions. We
transform. Shifting the ways clients invest in, integrate, and
innovate technology solutions. We ensure today is safe and tomorrow
is smarter. We are there. On the ground, beside our clients, in the
lab, and everywhere in between. Offering the technology
transformations, strategy, and mission services needed to get the
job done. GDIT is an Equal Opportunity/Affirmative Action employer.
All qualified applicants will receive consideration for employment
without regard to race, color, religion, sex, sexual orientation,
gender identity, national origin, disability, or veteran status, or
any other protected class.
Keywords: General Dynamics Information Technology, Las Cruces , Customer Service Representative - 5/17 Start Date!, Hospitality & Tourism , Las Cruces, New Mexico
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