LasCrucesRecruiter Since 2001
the smart solution for Las Cruces jobs

Part-Time Customer Service Professional (Remote)

Company: SquarePeg Hires
Location: Alamogordo
Posted on: November 18, 2021

Job Description:

A top global software company is seeking individuals who have a passion for providing world-class customer service. In this Rapid Response Professional role, you will work 25-29 hours/week from your home office. You will be part of a team supporting our clients by adding value to our company's reputation of being a world-class provider of Human Capital Management (HCM) and Payroll SaaS support.
To be successful in this fast-paced/high-volume environment, you need strong deductive reasoning, time management, and technical skills. We are searching for someone who enjoys taking initiative, is empathetic, detail-oriented, and understands that every interaction they make is an opportunity to add value to Ultimate Softwares reputation of being a world-class provider of Human Capital Management (HCM) support
This is a remote part-time position. The position does not offer benefits, however, you will be eligible for PTO and to use the amazing 401k retirement plan. This position pays a non-negotiable starting rate of $20/hr.Responsibilities

  • Provide world-class customer support/experiences through various mediums (telephone, chat, email, etc.)Troubleshoot payroll and software issues from our clients and partners
  • Professionally communicate with clients at management level and above both verbally and through written communication
  • Accurately document and manage workload in a Customer Relationship Management system (CRM)
  • Be a contributing member of a team that is agile and able to support various business needs
  • Ability to quickly learn and master specific areas of the business and tasks as determined by business need/functionRequirements
    • Minimum of 2 years experience in a customer support and/or technical support environment
    • Excellent verbal and written communication skills
    • Domain knowledge of Microsoft Word, Microsoft Excel, Google Suite, and Customer Relationship Management systems (CRMs)
    • Strong decision-making, multi-tasking, analytical, and deductive reasoning skills
    • Possess the confidence to work autonomously and in a team environment
    • Be self-motivated and demonstrate initiative to resolve complex issues
    • Be accountable and metric-driven
      Preferred Qualifications:
      • BA/BS
      • Telephony/Chat support experience
      • Human Capital Management (HCM) experience
      • Fundamental Payroll Certification (FPC)
      • Salesforce experience
      • Flexibility and/or motivation to take on additional hours when applicable
      • Experience working in a virtual team environment
        #ZR

Keywords: SquarePeg Hires, Las Cruces , Part-Time Customer Service Professional (Remote), Hospitality & Tourism , Alamogordo, New Mexico

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Log In or Create An Account

Get the latest New Mexico jobs by following @recnetNM on Twitter!

Las Cruces RSS job feeds