LasCrucesRecruiter Since 2001
the smart solution for Las Cruces jobs

Customer Service Technical Coordinator

Company: Wolters Kluwer United States, Inc
Location: Las Cruces
Posted on: November 22, 2021

Job Description:

Works under minimal guidance or supervision, this position performs a wide range of complex duties and tasks. Requires extensive knowledge, advanced skills and expertise in operational, or administrative processes developed through a combination of job-related training and considerable work experience within the discipline of technical customer service. Provides post-sale technical support services to customers, including installation, troubleshooting, problem resolution and maintenance of products and services. May provide remote technical and application support to customers, by phone and/or remote system access. Understands issues raised by internal and external clients and assists with their resolution by researching technical publications and product guides. Performs a wide range of complex administrative duties. Assists in providing direction and guidance to less experienced team members when needed. Provides practical problem solving, support and services and performs a wide range of complex administrative duties.Job Responsibilities:

  • Promote EMMI content to production servers
  • Conducts Server Log Research (Graylog, SMTP mail servers) where necessary
  • Manages application access requests/additional access
  • Processes employee access deactivation, assignments and limits to internal software and assets
    • Research failing-to-load Emmi assets, access, and connectivity (servers, services, video, articles, and reminder services)
    • Investigate Environmental Issues (browser, device, OS compatibility with currently supported software builds using physical hardware and emulated software and hardware services)
    • Troubleshoot unexpected behavior in program workflow (chaining, end options, print)
    • Assist external ad-hoc teams when necessary (SWAT, customer success, integration, editorial, database and support teams)
    • Investigate issues with processing tasked requests (automation, permission assignment, scripts, office-tools)
    • Collaborate with external teams to create and update Confluence knowledgebase.
    • Job Qualifications
      • Bachelor's degree preferred in computer related field or relevant experience
      • 3+ years' experience delivering technical support of web based application software, including infrastructure
      • Familiarity with server maintenance
      • Knowledge of Linux
      • Familiarity with Electronic Medical Records systems or Health Information Technology a plus
      • Strong verbal and written communication skills
      • Project management skills desired
      • Experience in SQL Server and SQL queries
      • Experience in understanding and supporting complex applications
      • Familiarity with network architectures and security best practices
      • Proficient with Microsoft Office Suite applications including Word, Excel, PowerPoint and OutlookCategoryComputer User Support SpecialistsExperience3 to 20+ yearsJob typeFull time

Keywords: Wolters Kluwer United States, Inc, Las Cruces , Customer Service Technical Coordinator, Hospitality & Tourism , Las Cruces, New Mexico

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category

Log In or Create An Account

Get the latest New Mexico jobs by following @recnetNM on Twitter!

Las Cruces RSS job feeds