Retail Banking Supervisor
Company: Pioneer Bank
Location: Alamogordo
Posted on: January 27, 2023
Job Description:
Department: Retail Banking
Reports to: Regional Vice President/Branch Manager
Salary: Negotiable
Supervises: Tellers and New Account
RepresentativesSummary:Supervises the daily activities of the
Branch according to established policies and procedures. Is
responsible for the efficient operation of the teller and customer
service areas. Ensures that customers are serviced promptly and
that the teller department balances at the end of each day.
Utilizes knowledge and experience in exercising discretion and
independent judgment in resolving problems and answering
questions.Job Requirements:
- Two to three years experience as a senior teller and/or a
supervisor in the customer service department.
- A thorough knowledge of teller operations in order to answer
questions and resolve problems.
- Advanced knowledge of the on-line computer system.
- The interpersonal skills necessary to help coordinate
department activities, including work assignments.
- Provides training to tellers and customer service
representatives so they are knowledgeable in selling bank products
to customers.
- Prepares monthly reports for upper management and board of
directors.Specific Job Functions:
- Responsible for all teller and new account staffing
decisions.
- Provides routine training to the Retail Banking staff.
- Responsible for maintaining compliance with Pioneer's policies
and procedures.
- Monitors vault and teller cash to determine that balancing
procedures are in force.
- Coordinates cross-selling activities to all of the Retail
Banking staff.
- Completes weekly cash supply orders.
- Remains at the branch after closing as necessary to help
balance the branch's daily activities and totals.
- Offers a Tell-Friend Coupon with an enthusiastic comment or
explanation with every transaction.
- Recommend the best checking account to customers by using the
sales presentation process and asking for the business.
- Utilize the HPC incentives to attract new customers (frees
gifts, buy-back program).
- Identify sales opportunities at the teller line and at the
drive-thru and make professional referrals to other team
members.
- Assist with creating Thank You Gift displays.Physical demands
and work environment:
The physical demands and work environment characteristics described
here are representative of those that must be met by an employee to
successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with
disabilities to perform the essential functions.The physical
demands and work environment characteristics described here are
representative of those that must be met by an employee to
successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with
disabilities to perform the essential functions.
- Physical demands: While performing the duties of this job, the
employee is occasionally required to stand; walk; sit; use hands to
handle, or feel objects, tools, or controls; reach with hands and
arms; climb stairs; balance; stoop, kneel; talk or hear. The
employee must occasionally lift and/or move up to 15 pounds.
Specific vision abilities required by the job include close vision,
distance vision, peripheral vision, depth perception, and the
ability to adjust focus.
- Work environment: While performing the duties of this job, the
employee is exposed to weather conditions prevalent at the time.
The noise level in the work environment is usually minimal.
Keywords: Pioneer Bank, Las Cruces , Retail Banking Supervisor, Hospitality & Tourism , Alamogordo, New Mexico
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