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Human Resources Business Partner I

Company: Mass Markets
Location: Las Cruces
Posted on: August 2, 2022

Job Description:

Grow your skill-sets -or start a career with our rapidly expanding team. Our team is looking for an experienced human resource business partner to support and execute our people initiates, to provide excellent internal HR support, and to improve HR processes. Candidates for this role should be charismatic public speakers, friendly, creative, highly reliable, and possess a strong work ethic. -Experience in call center operations or client services is preferred. -
This is a full-time, local, on-site position and requires employees to report to work at one of our locations. We offer bonuses opportunities, comprehensive medical, dental and vision benefits, paid vacation and holidays, and contests incentives.
To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.
This role will partner with team leaders to implement and execute HR strategies focused on employee training, organizational effectiveness, workforce planning, and employee engagement. In addition, they will own programs that run across a broad spectrum of HR processes. To be successful in this role, you must understand business priorities and translate them into the most value-added work. We are looking for HR professionals with the ability to identify problems and to drive solutions.
-Essential Duties

  • General HR support, in partnership with operations
  • Conference with remote HR teams and HR Manager to address human resources issues and initiatives
  • Understand business goals and recommend effective HR strategies
  • Monitor employee engagement with a "hands-on" approach that may include remote interactions
  • Adapt to the complex and rapidly changing work environment by responding to the macro-economic environment and fiscal policies
  • Passion for innovative HR solutions and process improvement
  • Drive effective employee relations, retention and reward programs
  • Comfort with high volume workload
  • Manage multiple priorities
  • Excellent organizational and interpersonal skills

    Must exhibit good business judgment and acumen by being both confident and flexible in their views. - Candidates should possess fun and enthusiastic disposition and be capable of teaching and motivating a wide range of personalities and learning styles.

    • 1+ years of experience in HR business partner (may be supplemented by operations) -
    • Some Undergraduate level education
    • Exceptional interpersonal & communication skills
    • Working knowledge of Microsoft Office including Outlook, Excel, Word & PowerPoint
    • Understanding of training tools and techniques
    • Possess effective conflict resolution skills (both customer and agent conflict)
    • Possess time management, planning, organizational and multi-tasking skills
    • Excellent presentation skills (oral and written)
    • Ability to work in a professional but fast-paced environment
    • Excellent planning, management, and coordination skills, and the ability to work with a variety of learning styles
    • Address knowledge, expertise, and performance gaps with constructive feedback
    • Comfortable with providing and accepting critical feedback. -
    • Capable of prioritizing and organizing work efficiently to meet deadlines


      • Military, local, state or federal government experience is a plus
      • Experience working in -a contact center environment is a plus
      • Graduation from an accredited two-year or four-year college or university is a plus
      • SHRM-SCP or similar certification is a plus

        We believe that hard work should pay off, so we make sure that our compensation and total rewards are competitive. - - Standard starting compensation is commensurate with experience. - Regular reviews and raises are awarded based on tenure and performance, so our employees make more each year.
        Employees earn paid time off as well as paid holidays and paid training opportunities. -Regular daily, weekly and monthly incentives are part of the overall compensation our team members enjoy and include monetary incentive and prizes such as computers, tablets, phones, TV's, trips, tickets, and even cars. - -In addition to our standard group benefits offering for full-time employees following 90-days of employment, all employees are eligible to opt for our MEC medical plan after only 30-days of employment. - Benefits options and plans vary slightly by location. - -

        • Medical, Dental, and Vision Coverage Options
        • Paid Time-Off
        • Regular Raises
        • Work-at-Home Opportunities
        • Advancement Opportunity
        • Fun, Engaging Work Environment
        • Casual Dress Code
        • Cash and Prize Contests

          We can offer a wide range of scheduling options for qualified candidates. - There are multiple shifts and weekly work variations available to our team members. - Please ask a Talent Acquisition Specialist about the different types of creative scheduling options that are available at your location. - Whether you are a busy parent, student, or just want control of your work-life balance, flexible, customized scheduling is one of the perks of working at our organization.
          This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds.

          • Must be authorized to work in their country of residence (The United States or Canada)
          • Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. -Job offers are contingent on background/security investigation results
          • Must be willing to submit to drug screening. - Job offers are contingent on drug screening results.

            REGARDING COVID-19
            As an employer supporting critical Federal, State, Provincial, and Commercial clients, we have taken steps to ensure that we remain operational while taking every precaution possible to prevent the spread of COVID-19 and keep our employees safe. -
            Measures include social distancing for those working on-site, frequent deep cleaning and disinfecting of workstations and common areas, daily contactless temperature checks for those essential employees working on-site, travel policies limiting travel and mandatory quarantine, reporting and quarantine processes and policies for those exposed, and requesting masks to be worn when on-site employees are not at their workstation.
            To help protect our candidates and employees, we are REQUESTING that all on-site candidates wear a mask to interviews and training. - In locations where state or local government has mandated the use of masks, we will abide by the mandate, and REQUIRE masks be worn when on-location.
            For more information on MCI's response to COVID-19 please visit
            Consistent with the Americans with Disabilities Act (ADA) it is the policy of MCI and affiliates to provide reasonable accommodation when requested by a qualified applicant or employee with a disability unless such accommodation would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodation is needed, please contact Kate Murph, Vice President of Human Resources,
            At MCI and its subsidiaries, we embrace differences and believe diversity is a benefit to our employees, our company, our customers, and our community. -All aspects of employment at MCI are based solely on a person's merit and qualifications. - MCI maintains a work environment free from discrimination, one where employees are treated with dignity and respect. All employees share in the responsibility for fulfilling MCI's commitment to a diverse and equal opportunity work environment.
            MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. - -MCI will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements.
            MCI will not tolerate discrimination or harassment based on any of these characteristics. - -We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, -benefits, social and recreational programs, and -discipline. In addition, it is the policy of MCI to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations, and ordinances where an employee works.
            ABOUT MCI (PARENT COMPANY)In 2019 Marlowe Companies Inc. (MCI) was named by Inc. Magazine as Iowa's Fastest Growing Company in the State of Iowa and was named the 452nd Fastest Growing Privately Company in the USA, making the coveted top 500 for the first time. MCI's subsidiaries had previously made Inc. Magazine's List of Fastest-Growing Companies 15 times respectively. MCI is headquartered in Iowa City, IA, and has nine customer contact management centers, IT services, and business process outsourcing service delivery facilities in Iowa, Georgia, Florida, Massachusetts, New Hampshire, Nova Scotia, and South Dakota. -Driving modernization through digitalization, MCI ensures clients do more for less. MCI is the holding company for a diverse lineup of tech-enabled business services operating companies. MCI organically grows, acquires and operates companies that have a synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal & enterprise partners. MCI now employs 2,500+ talented individuals with 150+ diverse North American client partners across the following MCI brands: GravisApps, Mass Markets, MCI Federal Services (MFS), The Sydney Call Center, OnBrand24, and Valor Intelligent Processing (VIP). -MCI provides products and services under the following NAICS Codes: 511210 Software Publishers, 518210 Data Processing, Hosting, and Related Services, 519190 All Other Information Services, 524291 Claims Adjusting, 524292 Third Party Administration of Insurance and Pension Funds, 541511 Custom Computer Programming Services, 541512 Computer Systems Design Services, 541519 Other Computer Related Services, 541519 Information Technology, and Value Added Resellers, 541611 Administrative Management and General Management Consulting Services, 541613 Marketing Consulting Services, 541690 Other Scientific and Technical Consulting Services, 541990 All Other Professional, Scientific, and Technical Services, 561110 Office Administrative Services, 561320 Temporary Help Services, 561330 Professional Employer Organizations, 561421 Telephone Answering Services, 561422 Telemarketing Bureaus and Other Contact Centers, 561431 Private Mail Centers, 561440 Collection Agencies, 561499 All Other Business Support Services, 561990 All Other Support Services, 611430 Professional and Management Development Training.
            The purpose of the above job description is to provide potential candidates with a general overview of the role. It's not an all-inclusive list of the duties, responsibilities, skills, and qualifications required for the job. - You may be asked by your supervisors or managers to perform other duties. You will be evaluated in part based upon your performance of the tasks listed in this job description.
            The employer has the right to revise this job description at any time. This job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason.

Keywords: Mass Markets, Las Cruces , Human Resources Business Partner I, Human Resources , Las Cruces, New Mexico

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