Human Resources Business Partner I
Company: MCI Careers
Location: Las Cruces
Posted on: January 25, 2023
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Job Description:
LOCATION: Las Cruces, NM JOB TYPE: Full-Time PAY TYPES: Salary +
Bonus SALARY: $30000 - $40000 / year BENEFITS & PERKS: MANAGEMENT:
Paid Time Off, Medical, Dental, Vision, Life Insurance, Retirement,
Company Cell Phone, Company Laptop, Advancement APPLICATION
DETAILS: No Resume Required, On-site Interview POSITION
OVERVIEW:HUMAN RESOURCE BUSINESS PARTNER SUPPORTING MULTIPLE NORTH
AMERICA LOCATIONSGrow your skill-sets or start a career with our
rapidly expanding team. Our team is looking for an experienced
human resource business partner to support and execute our people
initiates, to provide excellent internal HR support, and to improve
HR processes. Candidates for this role should be charismatic public
speakers, friendly, creative, highly reliable, and possess a strong
work ethic. Experience in call center operations or client services
is preferred.This is a full-time, local, on-site position and
requires employees to report to work at one of our locations. We
offer bonuses opportunities, comprehensive medical, dental and
vision benefits, paid vacation and holidays, and contests
incentives.To be considered for this role, you must complete a full
application on our company careers page, including all screening
questions and a brief pre-employment test.-:-POSITION
RESPONSIBILITIES:WHAT DOES SOMEONE IN THIS ROLE DO?This role will
partner with team leaders to implement and execute HR strategies
focused on employee training, organizational effectiveness,
workforce planning, and employee engagement. In addition, they will
own programs that run across a broad spectrum of HR processes. To
be successful in this role, you must understand business priorities
and translate them into the most value-added work. We are looking
for HR professionals with the ability to identify problems and to
drive solutions. Essential DutiesGeneral HR support, in partnership
with operationsConference with remote HR teams and HR Manager to
address human resources issues and initiativesUnderstand business
goals and recommend effective HR strategiesMonitor employee
engagement with a "hands-on" approach that may include remote
interactionsAdapt to the complex and rapidly changing work
environment by responding to the macro-economic environment and
fiscal policiesPassion for innovative HR solutions and process
improvementDrive effective employee relations, retention and reward
programsComfort with high volume workloadManage multiple
prioritiesExcellent organizational and interpersonal
skillsCANDIDATE QUALIFICATIONS:WONDER IF YOU ARE A GOOD FIT FOR
THIS POSITION?Must exhibit good business judgment and acumen by
being both confident and flexible in their views. Candidates should
possess fun and enthusiastic disposition and be capable of teaching
and motivating a wide range of personalities and learning styles.1+
years of experience in HR business partner (may be supplemented by
operations)Some Undergraduate level educationExceptional
interpersonal & communication skillsWorking knowledge of Microsoft
Office including Outlook, Excel, Word & PowerPointUnderstanding of
training tools and techniquesPossess effective conflict resolution
skills (both customer and agent conflict)Possess time management,
planning, organizational and multi-tasking skillsExcellent
presentation skills (oral and written)Ability to work in a
professional but fast-paced environmentExcellent planning,
management, and coordination skills, and the ability to work with a
variety of learning stylesAddress knowledge, expertise, and
performance gaps with constructive feedbackComfortable with
providing and accepting critical feedback.Capable of prioritizing
and organizing work efficiently to meet deadlinesPREFERRED
QUALIFICATIONS:Military, local, state or federal government
experience is a plusExperience working in a contact center
environment is a plusGraduation from an accredited two-year or
four-year college or university is a plusSHRM-SCP or similar
certification is a plusCONDITIONS OF EMPLOYMENT:Must be authorized
to work in their country of residence (The United States or
Canada)Must be willing to submit up to a LEVEL II background and/or
security investigation with a fingerprint. Job offers are
contingent on background/security investigation resultsMust be
willing to submit to drug screening. Job offers are contingent on
drug screening results.COMPENSATION DETAILS:WANT AN EMPLOYER THAT
VALUES YOUR CONTRIBUTION?We believe that hard work should pay off,
so we make sure that our compensation and total rewards are
competitive. Standard starting compensation is commensurate with
experience. Regular reviews and raises are awarded based on tenure
and performance, so our employees make more each year.Employees
earn paid time off as well as paid holidays and paid training
opportunities. Regular daily, weekly and monthly incentives are
part of the overall compensation our team members enjoy and include
monetary incentive and prizes such as computers, tablets, phones,
TV's, trips, tickets, and even cars. In addition to our standard
group benefits offering for full-time employees following 90-days
of employment, all employees are eligible to opt for our MEC
medical plan after only 30-days of employment. Benefits options and
plans vary slightly by location.JUST A FEW OF THE BENEFITSMedical,
Dental, and Vision Coverage OptionsPaid Time-OffRegular
RaisesWork-at-Home OpportunitiesAdvancement OpportunityFun,
Engaging Work EnvironmentCasual Dress CodeCash and Prize
ContestsPHYSICAL REQUIREMENTS:This job operates in a professional
office environment. While performing the duties of this job, the
employee will be largely sedentary and will be required to
sit/stand for long periods while using a computer and telephone
headset. The employee will be regularly required to operate a
computer and other office equipment, including a phone, copier, and
printer. The employee may occasionally be required to move about
the office to accomplish tasks; reach in any direction; raise or
lower objects, move objects from place to place, hold onto objects,
and move or exert force up to forty (40) pounds.REASONABLE
ACCOMMODATION:Consistent with the Americans with Disabilities Act
(ADA) it is the policy of MCI and affiliates to provide reasonable
accommodation when requested by a qualified applicant or employee
with a disability unless such accommodation would cause undue
hardship. The policy regarding requests for reasonable
accommodation applies to all aspects of employment. If reasonable
accommodation is needed, please contact Kate Murph, Vice President
of Human Resources, kate.murph@mci.world.DIVERSITY AND EQUALITY:At
MCI and its subsidiaries, we embrace differences and believe
diversity is a benefit to our employees, our company, our
customers, and our community. All aspects of employment at MCI are
based solely on a person's merit and qualifications. MCI maintains
a work environment free from discrimination, one where employees
are treated with dignity and respect. All employees share in the
responsibility for fulfilling MCI's commitment to a diverse and
equal opportunity work environment.MCI does not discriminate
against any employee or applicant on the basis of age, ancestry,
color, family or medical care leave, gender identity or expression,
genetic information, marital status, medical condition, national
origin, physical or mental disability, political affiliation,
protected veteran status, race, religion, sex (including
pregnancy), sexual orientation, or any other characteristic
protected by applicable laws, regulations, and ordinances. MCI will
consider for employment qualified applicants with criminal
histories in a manner consistent with local and federal
requirements.MCI will not tolerate discrimination or harassment
based on any of these characteristics. We adhere to these
principles in all aspects of employment, including recruitment,
hiring, training, compensation, promotion, benefits, social and
recreational programs, and discipline. In addition, it is the
policy of MCI to provide reasonable accommodation to qualified
employees who have protected disabilities to the extent required by
applicable laws, regulations, and ordinances where an employee
works.ABOUT MCI (PARENT COMPANY):MCI helps customers take on their
CX and DX challenges differently, creating industry-leading
solutions that deliver exceptional experiences and drive optimal
performance. MCI assists companies with business process
outsourcing, staff augmentation, contact center customer services,
and IT Services needs by providing general and specialized hosting,
software, staff, and services.In 2019 Marlowe Companies Inc. (MCI)
was named by Inc. Magazine as Iowa's Fastest Growing Company in the
State of Iowa and was named the 452nd Fastest Growing Privately
Company in the USA, making the coveted top 500 for the first time.
MCI's subsidiaries had previously made Inc. Magazine's List of
Fastest-Growing Companies 15 times respectively. MCI has fifteen
business process outsourcing service delivery facilities in Iowa,
Georgia, Florida, Texas, Massachusetts, New Hampshire, South
Dakota, New Mexico, California, Kansas, and Nova Scotia.Driving
modernization through digitalization, MCI ensures clients do more
for less. MCI is the holding company for a diverse lineup of
tech-enabled business services operating companies. MCI organically
grows, acquires, and operates companies that have a synergistic
products and services portfolios, including but not limited to
Automated Contact Center Solutions (ACCS), customer contact
management, IT Services (IT Schedule 70), and Temporary and
Administrative Professional Staffing (TAPS Schedule 736), Business
Process Management (BPM), Business Process Outsourcing (BPO),
Claims Processing, Collections, Customer Experience Provider (CXP),
Customer Service, Digital Experience Provider (DXP), Account
Receivables Management (ARM), Application Software Development,
Managed Services, and Technology Services, to mid-market, Federal &
enterprise partners. MCI now employs 10,000+ talented individuals
with 150+ diverse North American client partners across the
following MCI brands: GravisApps, Mass Markets, MCI Federal
Services (MFS), The Sydney Call Center, OnBrand24, and Valor
Intelligent Processing (VIP).REGARDING COVID-19:As an employer
supporting critical Federal, State, Provincial, and Commercial
clients, we have taken steps to ensure that we remain operational
while taking every precaution possible to prevent the spread of
COVID-19 and keep our employees safe.Measures include social
distancing for those working on-site, frequent deep cleaning and
disinfecting of workstations and common areas, daily contactless
temperature checks for those essential employees working on-site,
travel policies limiting travel and mandatory quarantine, reporting
and quarantine processes and policies for those exposed, and
requesting masks to be worn when on-site employees are not at their
workstation.For more information on MCI's response to COVID-19
please visit www.mci.world/covid-19.DISCLAIMER:The purpose of the
above job description is to provide potential candidates with a
general overview of the role. It's not an all-inclusive list of the
duties, responsibilities, skills, and qualifications required for
the job. You may be asked by your supervisors or managers to
perform other duties. You will be evaluated in part based upon your
performance of the tasks listed in this job description.The
employer has the right to revise this job description at any time.
This job description is not a contract for employment, and either
you or the employer may terminate employment at any time, for any
reason.DISCLAIMER:The purpose of the above job description is to
provide potential candidates with a general overview of the role.
It's not an all-inclusive list of the duties, responsibilities,
skills, and qualifications required for the job. You may be asked
by your supervisors or managers to perform other duties. You will
be evaluated in part based upon your performance of the tasks
listed in this job description.The employer has the right to revise
this job description at any time. This job description is not a
contract for employment, and either you or the employer may
terminate employment at any time, for any reason.
Keywords: MCI Careers, Las Cruces , Human Resources Business Partner I, Human Resources , Las Cruces, New Mexico
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