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Field Service Journey

Company: Wagner Equipment Co.
Location: Silver City
Posted on: March 12, 2023

Job Description:

Would you like to be part of a focused, dedicated team? Do you want to work and grow with other motivated, ambitious people?

Wagner Equipment Co. offers challenging career opportunities, extensive training and employee development along with an opportunity to grow your career and thrive under Wagner's reputation for excellence. We offer excellent benefits and supply you with the tools you need to maximize your potential and grow within Wagner.

Benefits include:

Paid Time Off (PTO) Plan - Up to 96 hours of PTO in your first year + 8 company paid holidays
Medical, dental, and vision insurance
Life and AD&D Insurance
Retirement Plans - 401K and Roth 401K , eligible employees can receive a company contribution up to 7%
Tuition Reimbursement
Employee Assistance Program (EAP)
CEFCU- Citizens Equity First Credit Union - Employees have access to services include payroll deductions savings, accounts, loans, VISA card, and more.
Additional Benefits include: Unum Supplemental life Insurance, Aflac Critical Illness + Accidental Insurance, ID WatchDog and discounted employee phone plans.

The Field Service Journey technician works with minimal direct supervision in diagnosing, troubleshooting and repairing heavy equipment at the customer's site in a manner that reflects the company's vision of working as "One Professional Team."

Position: Field Service Journeyman
Pay: $29.65 - $42.50 per hour
Pay rate is dependent on education and experience

Essential Functions:
Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions

Removes, repairs, and installs major components in varying configurations of equipment
Communicates with customers on the diagnosis and status of repairs, parts, and other concerns
Accurately troubleshoots and repairs CAT equipment the first time
Reads, understands, and applies electrical and hydraulic schematics to repair work
Makes determinations in the field on warranty repair and guidelines, communicating decisions to customer and dispatcher
Works with the Service Department, Product Support Representatives, and Sales Department to meet all of the customer's needs
Maintains truck and crane inspection logs, and CAT Service reports on a daily basis
Maintains tooling in good working order as per MSHA and OSHA regulations
Maintains service vehicle in safe and good repair
Teaches and coaches other technicians in the field
Promotes Wagner Equipment Co. to customers
Other duties as assigned by manager

Required Education and Experience:

High School Diploma or GED
Relevant CAT accredited courses
5+ years experience working on Caterpillar Equipment OR 5+ years in heavy equipment, engine, or electric power generation system repair (EX: Caterpillar, John Deere, Komatsu, Etc.)
1-3 years administrative/clerical experience
3-5 years customer service experience
3-5 years sales experience

Additional Eligibility Requirements:

DOT Health Card
Class D Driver's License
MSHA License
Must pass all required pre-employment screenings which may include but are not limited to background checks, drug/alcohol testing, fit for duty testing, and any other job-related tests/screenings


Data entry, telephone, reading/writing, reasoning, organizational, communication & math Skills
Product & Safety Knowledge
Basic Knowledge of Microsoft Word and Outlook
Intermediate Knowledge of DBS
Intermediate Knowledge of ET/SIS/SIS Web/STW
Well-rounded knowledge of CAT equipment
Ability to work independently with little or no direction

Work Environment:

Noise: Loud, Environment: Indoors and Outdoors

Physical Demands:

Standing, walking, talking, sitting, hearing
Use of Hands
Ascending or descending ladders, stairs, etc.
Heavy work that includes lifting and/or moving objects up to 100 pounds or more

Travel Requirements:

75%- 100%

Other Duties:

Job Offers are contingent upon all required pre-employment screenings which may include but are not limited to background checks, drug/alcohol testing, fit for duty testing, and any other job-related tests/screenings.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the employee must possess the abilities or aptitudes to perform each duty proficiently.

Wagner Equipment Co. is an EEO/AA/Veterans/Disabled employer.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)%70741% %%install%%

Keywords: Wagner Equipment Co., Las Cruces , Field Service Journey, IT / Software / Systems , Silver City, New Mexico

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