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Home Instead: Client Engagement Coordinator

Company: Home Instead
Location: Las Cruces
Posted on: October 17, 2020

Job Description:

Job DescriptionWe are searching for the right candidate to join our growing and strong team. No experience is necessary because we will teach you everything you need to know to be successful. We are looking for the right personality and drive to be a strong team player. The right candidate has the following characteristics: * Hunger to learn and implement our proven processes for delivering high quality experiences for employees and clients * A proactive jump in and get things done attitude * A strong desire to be a key asset to our team * Enjoys solving problems and finding creative solutions * Proactively looks for improvement opportunities * Treats others with respect and dignity * Ability to be firm, fair and consistent * Presents themselves professionally in all situations * Reliable and trustworthy * Basic computer and data entry skills This is an office position with typical hours of 8:30AM-5:00PM Monday-Friday with occasional meetings evenings or weekends. We have the honor of providing support for the elderly population and the work we do is very rewarding. We are a well-established business in Janesville with tremendous growth opportunity. If you are looking for an opportunity to work within a strong team environment while helping others, we could be the right fit for you! We hope we have piqued your interest! Primary Job Duties Include: * Reflect the values of Johnson-Brito, llc (d.B.A. an independently owned and operated Home Instead Senior Care franchise). * Answer incoming calls in a friendly, professional and knowledgeable manner. * Create and maintain client and CAREGiver schedules with an emphasis on creating high quality matches and the development of extraordinary relationships. * Monitor and manage scheduling to reduce overtime for CAREGivers. * Monitor, mediate, and log all client and CAREGiver activity utilizing the software system. * Follow up with all client and CAREGiver issues to ensure their problems are resolved. * Utilize a responsive and proactive approach that ensures a high reliability rate for our clients. * Recognize and capture opportunities to enhance quality of care. * Maintain regular attendance at the office to execute job responsibilities * Demonstrate open and effective communication with the franchise owner, colleagues, CAREGivers, clients and family members. * Adhere to all company policies, procedures and business ethics codes and ensure that they are communicated and implemented within the team. Johnson-Brito, llc. dba Home Instead Senior Care is an Equal Opportunity Employer Each Home Instead franchise is independently owned and operated.SDL2017

Keywords: Home Instead, Las Cruces , Home Instead: Client Engagement Coordinator, Other , Las Cruces, New Mexico

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