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Scheduling Specialist-Part Time- LAS CRUCES- Patient Access Center (PAC)

Company: Community Health System
Location: Las Cruces
Posted on: June 12, 2021

Job Description:

Job DescriptionThe Patient Access Center (PAC) supports our clinics and patients by scheduling appointments, assisting patients and getting clinical calls sent to the appropriate parties for patient care. We strive to meet these needs with excellent customer service, accuracy and care, as the initial point of contact for people needing our help. For the right person, this position has the possibility to work from home.This is a part time position.Essential Duties and Responsibilities(List in order of importance or percentage of time spent on the particular responsibility - High to Low)Answer incoming calls for all assigned clinics and operate call center telephony platformsFollows scheduling protocols and guidelines. Utilizes critical thinking to determine which processes to apply to specific situations.Determine calls with urgent needs and complete warm transfer to clinic staffComplete accurate patient scheduling on provider and ancillary schedules for multiple clinics and Medical Groups.Researches patient requests in the medical record and provides information to patient or other entity.Obtain information regarding refills, clinical questions, referrals, services, etc. Enter documentation and communication within EMR for non-urgent clinical callsMonitor assigned boxes in EMR for return communication from the clinicAccurately validate and enter patient name, DOB and demographicsCollects insurance and pre-certification information from callers, validates insurance eligibility and correct PCP assignment. Determines appropriate and current referrals are present, as indicatedAdheres and complies to all policies and proceduresAttend educational sessions and department meetings as scheduledAbility to perform all other duties as assigned or requestedQualificationsRequired Education: High School Diploma or equivalentRequired Experience:1+ years business office experience in the assigned area (billing, collections, customer service, patient access, reimbursement, scheduling, call center, medical clinic, healthcare setting, patient placement) Additional education in business management, healthcare management or closely related field may substitute for the required experience on one-for-one year basis.

About Community Health System

Keywords: Community Health System, Las Cruces , Scheduling Specialist-Part Time- LAS CRUCES- Patient Access Center (PAC), Other , Las Cruces, New Mexico

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