Front Desk/ Information Clerk

Company: Mesilla Valley Community of Hope
Location: Las Cruces
Posted on: May 10, 2022

Job Description:

Job Description Front Desk / Information Clerk Desirable Attributes: Interest in working with individuals who are experiencing homelessness or are near homeless, with an empathy and understanding of the issues they face. Minimum Requirements Education : High School Diploma Licenses/ Certification: Valid NM Driver---s License and current auto liability insurance, a copy of which must always be on file and up to date in personnel file. Essential Job Functions: 1. Answer phones and greet clients and visitors in a professional manner; transfer calls; check voicemail 2. Receive and distribute agency and client mail 3. Coordinate clients with housing case managers 4. Input client data 5. Ensure clients, donors and visitors are welcomed and signed in to see the appropriate staff 6. Coordinate pro bono legal clinic 7. Work closely with case managers to ensure housing goal for clients 8. Supervise clients in the lobby area 9. Ensure clients are signing-in for appropriate services and document the sign-in sheet data 10. Assist with organizing donations for clients entering housing programs and utilizing day shelter services 11. Other duties as assigned Knowledge, Skills and Abilities: Must have at least an interest and empathy for individuals who are experiencing homelessness. Knowledge of basic case management, diverse populations, homelessness, mental illness, physical health problems, etc. Can integrate boundaries while maintaining confidentiality in a compassionate, understanding manner; able to take direction from others within the agency; able to work independently and efficiently while communicating with others. Physical Factors: Sufficient clarity of speech and hearing to discern verbal instructions, use telephone, and effectively communicate with both internal and external clients; visual acuity sufficient to comprehend written work instructions, technical documents and diagrams, and perform required field work; manual dexterity sufficient to operate standard office equipment including a personal computer and operate a motor vehicle; ability to lift up to 15 pounds. Salary Salary is contingent upon education and experience. Benefits include flexible schedule, 12 paid holidays, sick and vacation leave.

Keywords: Mesilla Valley Community of Hope, Las Cruces , Front Desk/ Information Clerk, Other , Las Cruces, New Mexico