Transcriptionist

Company: City of Las Cruces
Location: Las Cruces
Posted on: June 25, 2022

Job Description:

Nature of Work

Performs transcription duties and clerical/administrative office support activities relative to department programs and services.

Environmental Factors : Work is performed in a standard office environment.

Physical Factors:Light physical demands; mostly desk work. Frequent to constant use of a personal computer.

Work Situation Factors: Position involves competing demands, performing multiple tasks, working to deadlines, occasional work beyond normal business hours, and responding to customer issues. Regular attendance is an essential function of this job to ensure continuity of services. Position is subject to drug testing in accordance with applicable State and Federal regulations and City of Las Cruces policies.

First consideration may be given to current City of Las Cruces employees who fully meet the minimum requirements.

Meeting or exceeding the minimum qualifications does not guarantee an invitation to participate in the process.

Full-time, non-exempt regular position.

This position is graded at RN04.

Duties and Responsibilities

* Performs transcription of reports, statements, or meeting notes for the public and law enforcement use from notes or dictated tapes; ensures that all documents are prepared accurately and in accordance with department standards.
* Answers phones, determines nature of the calls, routes calls, takes and delivers messages; responds to inquiries related to reports for customers, staff, and various agencies; solicits and obtains basic information needed to complete reports; verifies information and makes applicable corrections; disperses relevant information to the appropriate personnel or department; refers matters requiring policy interpretation to supervisor for resolution.
* Manages database; assures the accuracy of information; enters, edits and retrieves data using a computer system and follows established formats and menus.
* Compiles, updates and tracks reports, rosters, logs and related documents; provides a variety of clerical and office assistance duties as assigned.

Minimum Qualifications

Equivalent to a High school diploma AND one (1) year of audio transcription experience. A combination of education, experience, and training may be applied in accordance with City of Las Cruces policy.

Licenses/Certification(s)

Valid driver's license is preferred or may be required. If applicable, the position will require an acceptable driving record in accordance with City of Las Cruces policy. Bilingual skills (English/Spanish) are desirable. Additional technical certifications and training may be required for some incumbents in this job class.

Knowledge, Skills, and Abilities

Basic Knowledge of: customer service principles, standards, and methods; standard office practices and procedures; business mathematics; appropriate business English, including spelling, grammar and punctuation; effective communication and techniques for effectively interacting with customers, in person and over the telephone; business and personal computers, business office software applications, and report generation; records management principles and record keeping practices; City organization, operations, policies and procedures to effectively perform the required functions and duties of the position.

Skills in: effectively communicating in written and verbal forms; applying correct English usage, grammar, spelling and punctuation; preparing accurate reports and related business correspondence; presenting information and responding to questions from the public and employees; operating standard office equipment, personal computers and related software; entering data into a computer system with speed and accuracy; conducting research and maintaining records and files in various mediums and formats; maintaining objectivity and freedom from prejudice, and exercising judgment and understanding in daily interactions with customers.

Ability to: perform a variety of duties and responsibilities timely and with accuracy to meet time-sensitive deadlines; provide appropriate levels of customer service to ensure achievement of goals and objectives; read, communicate, and comply with policies, procedures, rules, and regulations governing related activities, programs, and functions; communicate effectively in verbal and written forms; research and compile applicable information and maintain accurate records; establish and maintain effective working relations with co-workers and the public; maintain confidentiality of sensitive information and data; make accurate arithmetic calculations; operate standard office equipment and timely and accurately enter data using a personal computer with basic and specialized software applications; present a positive image; use initiative and independent judgment within established procedural guidelines to successfully meet established goals and objectives.

Keywords: City of Las Cruces, Las Cruces , Transcriptionist, Other , Las Cruces, New Mexico