Sales Team Member/Customer Service Associate

Company: EZ TV & APPLIANCE, INC
Location: Alamogordo
Posted on: November 26, 2022

Job Description:

*SALES TEAM MEMBER /CUSTOMER SERVICE REPRESENTATIVE*

As a representative of the Company, we ask all employees to treat each customer with a maximum amount of courtesy and respect while striving to fulfill their needs with the products and services that we provide. In addition to these basic responsibilities, we ask this position to maintain the following:

1. FIRST UP AT COUNTER

2. ANSWER PHONES & PROPERLY DIRECT CALLS

3. Act as second up on sales floor and cover for lunches, days off and vacations

4. Saturdays required

* A.) Be Proactive in attaining sales goals

1. Maintain Sales Closing Goals

2. Maintain "Product Performance Warranty" Goals

3. Maintaining minimum overall margin Goals

4. Utilize proper selling techniques, as reviewed in sales training and observe proper manners/etiquette

5. Review delivery board for proper scheduling & allotted times.

6. Offering financing opportunities with timely & accurate processing of paperwork

* Be Proactive in " _*Follow-Ups*_ "

1. Get Customer Names & Contact Numbers
2. Follow-up Daily
3. What did they do. Where did they purchase and why.
4. What can we do next time to get the deal
5. Fill out _Prospect Sheet _& Submit Daily

* Be Proactive in Customer Calls & Thank You Cards

1. Thank you Calls Daily

2. Thank you Cards Weekly

* Be Proactive in processing accurate paperwork
1. Correct Model numbers, Serial numbers, completed Invoices including proper description of work to be performed2. Completed Sold Tags including date tagged
3. Proper and timely processing of Finance Contracts
4. Appropriately schedule deliveries for maximum efficiency
* Be Proactive in making something happen
1. Come to work each day with a plan to get responsibilities done and attain desired goals
* 2. Use time to help EZTV be successful
* 3. Put EZTV in front of all interruptions during Business hours.Specifically Facebook, Texting & Other Outside interests.CANNOT BE DONE on EZTV time.CUSTOMER SERVICE CONTACT
* 4. HANDLE ALL SERVICE RELATED ISSUES AFTER THE SALE (RETURN THESE CALLS IMMEDIATELY)

D.) GENERATE A TICKET FOR ANY SERVICE OR PARTS ORDER REQUESTS (INCLUDING
DEALER STOCK)

* DOCUMENT SERVICE TO BE PERFORMED OR PART TO BE ORDERED
* GIVE TO DELIVERY PERSONEL FOR ESTIMATE
* ENSURE THE TICKET IS COMPLETE

E.) GENERATE WORKORDER FOR ANY SERVICES PERFORMED

F.) MAINTAIN TIMLINES

o BACK OUT OF BAD SITUATIONS (WORK WITH

SUPERVISOR)

o SHIP OUT FOR REPAIR o MAKE DECISIONS & ACT NOW

7. ASSIST WITH INVENTORY CONTROL FOR MERCHANDISE

A.) FILL OUT PURCHASE ORDER AND SUBMIT FOR INPUTTING

B.) PHYSICALLY RECEIVE PARTS AND ATTACH LABELS. PULL

ANY WORKORDER & SCHEDULE FOR COMPLETION

C.) TURN PACKING SLIP INTO ACCOUNTING FOR RECEIVING

D.) RETURN INCORRECT OR BAD PARTS PROMPTLY

E.) RESEARCH PARTS FOR CUSTOMERS

F.) RESEARCH NEGATIVE QUANTITIES (ASSIST ACCTG

MONTHLY)

G.) MAINTAIN ORGANIZATION & CLEANLINESS IN PARTS ROOM

H.) NOTIFY CUSTOMERS OF ANY SHIPPING/BACK ORDER

DELAYS

*8. *REVIEW OPEN PURCHASE ORDERS & INVOICES REPORT (GENERATED BY
ACCOUNTING) *MINIMUM MONTHLY*

A.) VERIFY EACH TICKET & ITS STATUS

B.) GENERATE FOLLOW-UP / TO DO LOG FOR APPROPRIATE ACTION REQUIRED

9. PERFORM OTHER DUTIES AS NEEDED OR REQUESTED

As a company that operates with traditional retail values we strongly believe that everyone should do whatever needs to be done to help maintain or maximize business, therefore we ask-without hesitation-for every employee of our Company to do any other tasks deemed necessary for the success of the business.

10/11/2022 Page 3

Job Type: Full-time

Pay: $30,000.00 - $50,000.00 per year

Benefits:
* Employee discount
* Paid time off
* Professional development assistance
Schedule:
* 8 hour shift
Supplemental pay types:
* Commission pay

Ability to commute/relocate:
* Alamogordo, NM 88310: Reliably commute or planning to relocate before starting work (Required)

Experience:
* Retail Sales: 1 year (Preferred)

Work Location: One location%58047475%

Keywords: EZ TV & APPLIANCE, INC, Las Cruces , Sales Team Member/Customer Service Associate, Other , Alamogordo, New Mexico