Remote Technical Escalations Specialist

Company: VirtualVocations
Location: Las Cruces
Posted on: January 26, 2023

Job Description:

A education software and technology company is filling a position for a Remote Technical Escalations Specialist.

Candidates will be responsible for the following:
Handling escalated cases to resolve advanced technical issues with users systems
Maintaining 90% ACD availability for incoming calls, chats, and emails
Must meet the following requirements for consideration:

Bachelor's Degree
Ability to work a flexible shift
2 plus years of internal or external technical service experience that supports troubleshooting of software applications

Keywords: VirtualVocations, Las Cruces , Remote Technical Escalations Specialist, Other , Las Cruces, New Mexico

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