Entry-Level Collections Agent (Full-Time)
Company: MCI
Location: Las Cruces
Posted on: May 14, 2022
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Job Description:
POSITION OVERVIEW *ENTRY-LEVEL COLLECTIONS AGENT
(FULL-TIME)*Join our team and grow with us! We need account
receivable specialists to respectfully recover past due consumer
accounts. As a recovery professional you will complete our two-week
professional recovery agent training, then work to resolve open
accounts with customers. You will be responsible for using
negotiation methodologies, maintaining trustful customer
relationships, and ensuring timely payments toward recovery goals.
If you believe you have a persuasive personality and enjoy helping
people toward their financial goals, this is the career for you. We
provide a professional environment, great pay structure, and plenty
of new accounts! You provide the work ethic and professional
attitude. This is an entry-level position that offers on the job
paid training. Compensation is commensurate with experience. Prior
contact center experience, experience in customer service, tech
support, sales, or back-office support is required. --------------
POSITION RESPONSIBILITIES *WHAT DOES SOMEONE IN THIS ROLE ACTUALLY
DO?*Do you strive for excellence and enjoy helping others? This
position is responsible for reaching out to open accounts using the
latest contact center technology and ethical recovery strategy.
Improve relations with open accounts and promote brand awareness as
you become a highly trained expert on products, technology, and
business process. In addition to being the best in the business,
you will need to be confident, fully engaged, a team player, and
dedicated to bringing a positive and enthusiastic outlook to work
each day. *Essential Duties** Utilize various contact technology
and recovery strategies to locate right parties. * Understand the
customers situation and identify best means of payment plan.*
Negotiate payment terms with empathy, tact, and professionalism.*
Make outbound and receive inbound calls.* Follow all required
scripts, policies, and procedures.* Respond effectively to common
challenges to collection calls while discussing means of resolving
open accounts.* Meet monthly goals and perform other assigned
duties.* Attend meetings and training and review all new training
material to stay up-to-date on changes to program knowledge,
systems, and processes.* Adhere to all attendance and work schedule
requirements. CANDIDATE QUALIFICATIONS *WONDER IF YOU ARE A GOOD
FIT? *We provide all new employees with world-class training, so
all positive, driven, and confident applicants are encouraged to
apply. Ideal candidates for this position are highly motivated,
energetic, and dedicated. *Qualifications** Must be 18 years of age
or older* High school diploma or equivalent* Excellent
organizational, written, and oral communication skills* The ability
to type swiftly and accurately (20+ words a minute)* Basic
knowledge of Microsoft Office Suite (Excel, PowerPoint, Word,
Outlook)* Basic understanding of Windows operating system* Highly
reliable with the ability to maintain regular attendance and
punctuality* The ability to evaluate, troubleshoot, and follow-up
on customer issues* An aptitude for conflict resolution, problem
solving and negotiation* Must be customer service oriented
(empathetic, responsive, patient, and conscientious)* Ability to
multi-task, stay focused and self manage* Strong team orientation
and customer focus* The ability to thrive in a fast-paced
environment where change and ambiguity prevalent* Excellent
interpersonal skills and the ability to build relationships with
your team and customers CONDITIONS OF EMPLOYMENT * Must be
authorized to work in their country of residence (The United States
or Canada)* Must be willing to submit up to a LEVEL II background
and/or security investigation with a fingerprint. Job offers are
contingent on background/security investigation results* Must be
willing to submit to drug screening. Job offers are contingent on
drug screening results. COMPENSATION DETAILS *WANT AN EMPLOYER THAT
VALUES YOUR CONTRIBUTION?*We believe that hard work should pay off,
so we make sure that our compensation and total rewards are
competitive. Standard starting compensation is commensurate with
experience. Regular reviews and raises are awarded based on tenure
and performance, so our employees make more each year. Employees
earn paid time off as well as paid holidays and paid training
opportunities. Regular daily, weekly and monthly incentives are
part of the overall compensation our team members enjoy and include
monetary incentive and prizes such as computers, tablets, phones,
TV's, trips, tickets, and even cars. In addition to our standard
group benefits offering for full-time employees following 90-days
of employment, all employees are eligible to opt for our MEC
medical plan after only 30-days of employment. Benefits options and
plans vary slightly by location. *JUST A FEW OF THE BENEFITS**
Medical, Dental, and Vision Coverage Options* Paid Time-Off*
Regular Raises* Advancement Opportunity* Fun, Engaging Work
Environment* Casual Dress Code* Cash and Prize Contests SCHEDULE
REQUIREMENTS *NEED A SCHEDULE THAT WORKS WITH YOUR LIFE?*We can
offer a wide range of scheduling options for qualified candidates.
There are multiple shifts and weekly work variations available to
our team members. Please ask a Talent Acquisition Specialist about
the different types of creative scheduling options that are
available at your location. Whether you are a busy parent, student,
or just want control of your work-life balance, flexible,
customized scheduling is one of the perks of working at our
organization. REGARDING COVID-19 As an employer supporting critical
Federal, State, Provincial, and Commercial clients, we have taken
steps to ensure that we remain operational while taking every
precaution possible to prevent the spread of COVID-19 and keep our
employees safe. Measures include social distancing for those
working on-site, frequent deep cleaning and disinfecting of
workstations and common areas, daily contactless temperature checks
for those essential employees working on-site, travel policies
limiting travel and mandatory quarantine, reporting and quarantine
processes and policies for those exposed, and requesting masks to
be worn when on-site employees are not at their workstation.
*REGARDING MASKS**To help protect our candidates and employees, we
are REQUESTING that all on-site candidates wear a mask to
interviews and training. **In locations where state or local
government has mandated the use of masks, we will abide by the
mandate, and REQUIRE masks be worn when on-location. *For more
information on MCI's response to COVID-19 please visit
www.mci.world/covid-19. PHYSICAL REQUIREMENTS This job operates in
a professional office environment. While performing the duties of
this job, the employee will be largely sedentary and will be
required to sit/stand for long periods while using a computer and
telephone headset. The employee will be regularly required to
operate a computer and other office equipment, including a phone,
copier, and printer. The employee may occasionally be required to
move about the office to accomplish tasks; reach in any direction;
raise or lower objects, move objects from place to place, hold onto
objects, and move or exert force up to forty (40) pounds.
REASONABLE ACCOMMODATION Consistent with the Americans with
Disabilities Act (ADA) it is the policy of MCI and affiliates to
provide reasonable accommodation when requested by a qualified
applicant or employee with a disability unless such accommodation
would cause undue hardship. The policy regarding requests for
reasonable accommodation applies to all aspects of employment. If
reasonable accommodation is needed, please contact Kate Murph, Vice
President of Human Resources. DIVERSITY AND EQUALITY At MCI and its
subsidiaries, we embrace differences and believe diversity is a
benefit to our employees, our company, our customers, and our
community. All aspects of employment at MCI are based solely on a
person's merit and qualifications. MCI maintains a work environment
free from discrimination, one where employees are treated with
dignity and respect. All employees share in the responsibility for
fulfilling MCI's commitment to a diverse and equal opportunity work
environment. MCI does not discriminate against any employee or
applicant on the basis of age, ancestry, color, family or medical
care leave, gender identity or expression, genetic information,
marital status, medical condition, national origin, physical or
mental disability, political affiliation, protected veteran status,
race, religion, sex (including pregnancy), sexual orientation, or
any other characteristic protected by applicable laws, regulations,
and ordinances. MCI will consider for employment qualified
applicants with criminal histories in a manner consistent with
local and federal requirements. MCI will not tolerate
discrimination or harassment based on any of these characteristics.
We adhere to these principles in all aspects of employment,
including recruitment, hiring, training, compensation, promotion,
benefits, social and recreational programs, and discipline. In
addition, it is the policy of MCI to provide reasonable
accommodation to qualified employees who have protected
disabilities to the extent required by applicable laws,
regulations, and ordinances where an employee works. ABOUT MCI
(PARENT COMPANY) In 2019 Marlowe Companies Inc. (MCI) was named by
Inc. Magazine as Iowa's Fastest Growing Company in the State of
Iowa and was named the 452nd Fastest Growing Privately Company in
the USA, making the coveted top 500 for the first time. MCI's
subsidiaries had previously made Inc. Magazine's List of
Fastest-Growing Companies 15 times respectively. MCI is
headquartered in Iowa City, IA, and has nine customer contact
management centers, IT services, and business process outsourcing
service delivery facilities in Iowa, Georgia, Florida,
Massachusetts, New Hampshire, Nova Scotia, and South Dakota.
Driving modernization through digitalization, MCI ensures clients
do more for less. MCI is the holding company for a diverse lineup
of tech-enabled business services operating companies. MCI
organically grows, acquires and operates companies that have a
synergistic products and services portfolios, including but not
limited to Automated Contact Center Solutions (ACCS), customer
contact management, IT Services (IT Schedule 70), and Temporary and
Administrative Professional Staffing (TAPS Schedule 736), Business
Process Management (BPM), Business Process Outsourcing (BPO),
Claims Processing, Collections, Customer Experience Provider (CXP),
Customer Service, Digital Experience Provider (DXP), Account
Receivables Management (ARM), Application Software Development,
Managed Services, and Technology Services, to mid-market, Federal &
enterprise partners. MCI now employs 2,500+ talented individuals
with 150+ diverse North American client partners across the
following MCI brands: GravisApps, Mass Markets, MCI Federal
Services (MFS), The Sydney Call Center, OnBrand24, and Valor
Intelligent Processing (VIP). MCI provides products and services
under the following NAICS Codes: 511210 Software Publishers, 518210
Data Processing, Hosting, and Related Services, 519190 All Other
Information Services, 524291 Claims Adjusting, 524292 Third Party
Administration of Insurance and Pension Funds, 541511 Custom
Computer Programming Services, 541512 Computer Systems Design
Services, 541519 Other Computer Related Services, 541519
Information Technology, and Value Added Resellers, 541611
Administrative Management and General Management Consulting
Services, 541613 Marketing Consulting Services, 541690 Other
Scientific and Technical Consulting Services, 541990 All Other
Professional, Scientific, and Technical Services, 561110 Office
Administrative Services, 561320 Temporary Help Services, 561330
Professional Employer Organizations, 561421 Telephone Answering
Services, 561422 Telemarketing Bureaus and Other Contact Centers,
561431 Private Mail Centers, 561440 Collection Agencies, 561499 All
Other Business Support Services, 561990 All Other Support Services,
611430 Professional and Management Development Training. DISCLAIMER
The purpose of the above job description is to provide potential
candidates with a general overview of the role. It's not an
all-inclusive list of the duties, responsibilities, skills, and
qualifications required for the job. You may be asked by your
supervisors or managers to perform other duties. You will be
evaluated in part based upon your performance of the tasks listed
in this job description.The employer has the right to revise this
job description at any time. This job description is not a contract
for employment, and either you or the employer may terminate
employment at any time, for any reason. ------- _Education
Requirements: Associated topics: accounts receivable, bilingual,
financial, legal, mortgage loan, past due, pay, payment, revenue,
treasurer
Keywords: MCI, Las Cruces , Entry-Level Collections Agent (Full-Time), Sales , Las Cruces, New Mexico
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