Call Center Sales Representative I (Entry-Level)
Company: MCI Careers
Location: Las Cruces
Posted on: May 15, 2022
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Job Description:
POSITION OVERVIEW:
CALL CENTER SALES REPRESENTATIVE I (ENTRY-LEVEL)
We are looking for call center sales representatives to support
outbound sales programs for commercial clients. In this role, you
will make outbound calls to new prospects and current customers,
sell new products, upsell existing ones, and provide customer
information on client products and services.
There are a wide variety of project openings available representing
some of the most recognizable brands in the world. Schedules vary
by site and program; however, we can usually find something that
works for everyone.
This is an entry-level position that offers on-the-job paid
training. While prior call center experience isn't required,
experience in sales, customer service, tech support, or back-office
support is a plus. Candidates should be highly reliable, have
excellent communication skills and be willing to constantly learn
on the job.
To be considered for this position, you must complete a full
application on our company careers page, including screening
questions and a brief pre-employment test.
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POSITION RESPONSIBILITIES:
WHAT DOES SOMEONE IN THIS ROLE ACTUALLY DO?
This role requires you to interact with hundreds of customers each
week across the country to resolve support issues, sell new
products and services, and ensure a best-in-class customer
experience. In addition to being the best in the business when it
comes to customer satisfaction, you will need to be a confident,
fully engaged team player who is dedicated to bringing a positive
and enthusiastic outlook to work each day.
Essential Duties
Handle inbound and outbound contacts in a courteous, timely, and
professional manner
Utilize knowledge base and training to accurately answer customer
questions and sell appropriate products and services
Listen to customers, understand their needs, and resolve customer
issues
Research systems to find missing information; coordinate with other
departments to resolve issues as applicable
Utilize systems and technology to complete account management
tasks
Accurately document and process customer orders in appropriate
systems
Follow all required scripts, policies, and procedures
Comply with requirements surrounding confidential information and
personal information
Escalate customer issues to the appropriate staff and managerial
for resolution as needed
Attend meetings and training and review all new training material
to stay up-to-date on changes to program knowledge, systems, and
processes
Adhere to all attendance and work schedule requirements
CANDIDATE QUALIFICATIONS:
WONDER IF YOU ARE A GOOD FIT?
We provide all new employees with world-class training, so all
positive, driven, and confident applicants are encouraged to apply.
This position relies on building relationships and turning the
knowledge you gain in training into customer wins. Ideal candidates
for this position are highly motivated, energetic, and
dedicated.
Qualifications
Must be 18 years of age or older
High school diploma or equivalent
Excellent organizational, written, and oral communication
skills
The ability to type swiftly and accurately (20+ words a minute)
Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word,
Outlook)
Basic understanding of Windows operating system
Highly reliable with the ability to maintain regular attendance and
punctuality
The ability to evaluate, troubleshoot, and follow-up on customer
issues
An aptitude for conflict resolution, problem-solving, and
negotiation
Must be customer service oriented (empathetic, responsive, patient,
and conscientious)
Ability to multi-task, stay focused, and self-manage
Strong team orientation and customer focus
The ability to thrive in a fast-paced environment where change and
ambiguity prevalent
Excellent interpersonal skills and the ability to build
relationships with your team and customers
Preferred (Not Required)
One (1) year of experience in customer service, technical support,
inside sales, back-office, chat, or administrative support in a
contact center environment
State or Federal work experience
CONDITIONS OF EMPLOYMENT:
Must be authorized to work in their country of residence (The
United States or Canada)
Must be willing to submit up to a LEVEL II background and/or
security investigation with a fingerprint. Job offers are
contingent on background/security investigation results
Must be willing to submit to drug screening.
COMPENSATION DETAILS:
WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION?
We believe that hard work should pay off, so we make sure that our
compensation and total rewards are competitive. Standard starting
compensation is commensurate with experience. Regular reviews and
raises are awarded based on tenure and performance, so our
employees make more each year.
Employees earn paid time off as well as paid holidays and paid
training opportunities. Regular daily, weekly and monthly
incentives are part of the overall compensation our team members
enjoy and include monetary incentive and prizes such as computers,
tablets, phones, TV's, trips, tickets, and even cars. In addition
to our standard group benefits offering for full-time employees
following 90-days of employment, all employees are eligible to opt
for our MEC medical plan after only 30-days of employment. Benefits
options and plans vary slightly by location.
JUST A FEW OF THE BENEFITS
Medical, Dental, and Vision Coverage Options
Paid Time-Off
Regular Raises
Advancement Opportunity
Fun, Engaging Work Environment
Casual Dress Code
Cash and Prize Contests
SCHEDULE REQUIREMENTS:
NEED A SCHEDULE THAT WORKS WITH YOUR LIFE?
We can offer a wide range of scheduling options for qualified
candidates. There are multiple shifts and weekly work variations
available to our team members. Please ask a Talent Acquisition
Specialist about the different types of creative scheduling options
that are available at your location. Whether you are a busy parent,
student, or just want control of your work-life balance, flexible,
customized scheduling is one of the perks of working at our
organization.
ABOUT THE APPLICATION PROCESS:
REGARDING COVID-19:
As an employer supporting critical Federal, State, Provincial, and
Commercial clients, we have taken steps to ensure that we remain
operational while taking every precaution possible to prevent the
spread of COVID-19 and keep our employees safe.
Measures include social distancing for those working on-site,
frequent deep cleaning and disinfecting of workstations and common
areas, daily contactless temperature checks for those essential
employees working on-site, travel policies limiting travel and
mandatory quarantine, reporting and quarantine processes and
policies for those exposed, and requesting masks to be worn when
on-site employees are not at their workstation.
REGARDING MASKS
To help protect our candidates and employees, we are REQUESTING
that all on-site candidates wear a mask to interviews and training.
In locations where state or local government has mandated the use
of masks, we will abide by the mandate, and REQUIRE masks be worn
when on-location.
For more information on MCI's response to COVID-19 please visit
PHYSICAL REQUIREMENTS:
This job operates in a professional office environment. While
performing the duties of this job, the employee will be largely
sedentary and will be required to sit/stand for long periods while
using a computer and telephone headset. The employee will be
regularly required to operate a computer and other office
equipment, including a phone, copier, and printer. The employee may
occasionally be required to move about the office to accomplish
tasks; reach in any direction; raise or lower objects, move objects
from place to place, hold onto objects, and move or exert force up
to forty (40) pounds.
REASONABLE ACCOMMODATION:
Consistent with the Americans with Disabilities Act (ADA) it is the
policy of MCI and affiliates to provide reasonable accommodation
when requested by a qualified applicant or employee with a
disability unless such accommodation would cause undue hardship.
The policy regarding requests for reasonable accommodation applies
to all aspects of employment. If reasonable accommodation is
needed, please contact Kate Murph, Vice President of Human
Resources, .
DIVERSITY AND EQUALITY:
At MCI and its subsidiaries, we embrace differences and believe
diversity is a benefit to our employees, our company, our
customers, and our community. All aspects of employment at MCI are
based solely on a person's merit and qualifications. MCI maintains
a work environment free from discrimination, one where employees
are treated with dignity and respect. All employees share in the
responsibility for fulfilling MCI's commitment to a diverse and
equal opportunity work environment.
MCI does not discriminate against any employee or applicant on the
basis of age, ancestry, color, family or medical care leave, gender
identity or expression, genetic information, marital status,
medical condition, national origin, physical or mental disability,
political affiliation, protected veteran status, race, religion,
sex (including pregnancy), sexual orientation, or any other
characteristic protected by applicable laws, regulations, and
ordinances. MCI will consider for employment qualified applicants
with criminal histories in a manner consistent with local and
federal requirements.
MCI will not tolerate discrimination or harassment based on any of
these characteristics..... click apply for full job details
Keywords: MCI Careers, Las Cruces , Call Center Sales Representative I (Entry-Level), Sales , Las Cruces, New Mexico
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