Direct Customer Service Associate

Location: El Paso
Posted on: June 23, 2025

Job Description:

Driven by genuine connection? Join us as a Direct Customer Service Associate, turning every interaction into clarity and delight! Premier Team Consulting, a pioneering company at the forefront of field sales, meticulously connects consumers with essential services, particularly AT&T's offerings. Our commitment goes beyond acquisition, prioritizing lasting customer satisfaction for clients like AT&T. Based in El Paso, we foster a culture of innovation, integrity, and leadership development. We seek an empathetic, detail-oriented Direct Customer Service Associate to excel in in-person support, ensuring exceptional customer experiences, resolving inquiries, and fostering long-term loyalty, strengthening AT&T’s reputation for excellence. Your Role at a Glance As a Direct Customer Service Associate for our AT&T campaign, you’ll be the key contact for existing customers, ensuring satisfaction through face-to-face engagement, expert guidance, and seamless issue resolution. Your ability to optimize accounts, clarify billing, and troubleshoot strengthens AT&T’s reputation while fostering long-term customer loyalty. Essential Functions of the Direct Customer Service Associate Engage directly with AT&T customers in a retail or event-based environment to address a wide range of service inquiries and account needs. Provide clear, concise, and empathetic explanations of AT&T billing statements, service plans, features, and contractual details. Guide customers through basic troubleshooting steps for AT&T mobile devices, internet connectivity, and TV services. Assist customers with account updates, service modifications, and the activation of new features or add-ons. Proactively identify and resolve customer issues and concerns with professionalism, aiming for first-contact resolution whenever possible. Maintain meticulous and accurate records of all customer interactions, service requests, and resolutions within CRM systems. Educate customers on how to maximize the value of their AT&T services and identify opportunities for service optimization or retention. De-escalate challenging customer situations with a calm and composed demeanor, turning potentially negative experiences into positive outcomes. Stay comprehensively updated on all AT&T product offerings, service policies, promotional campaigns, and common technical troubleshooting procedures. Collaborate effectively with sales teams and leadership to ensure a holistic approach to customer satisfaction and service delivery.

Keywords: , Las Cruces , Direct Customer Service Associate, Sales , El Paso, New Mexico