Financial Services Representative I

Company: First National Bank
Location: Alamogordo
Posted on: January 23, 2023

Job Description:

Job Summary:

The Financial Service Representative is responsible for ensuring customer satisfaction and making decisions on behalf of the bank. He/she supports efforts to maximize revenue, deposit growth, sales, customer satisfaction, and minimize operational losses. The ideal candidate for this role can step in to assist with a large variety of bank duties including opening new accounts, assisting with loan processing, etc.

Job Responsibilities

• Possesses the knowledge to assist customers on a variety of topics, including electronic banking, updating accounts, and offering solutions that fit their specific needs.
• Understands multiple areas of the bank, and can provide guidance in areas including new accounts, ACH and Wire transfers, and more.
• Maintains and up-to-date knowledge of banking regulations to ensure bank is in compliance with applicable laws.
• Acts as an escalation point for customer inquiries, and is able to use a combination of critical thinking and existing policies to come to the best decision.
• Actively engages in the local community, including cross-selling and generating new lines of business with a focus on growing deposits.
• Utilizes their ability to lead to bring bank staff together to execute our strategic plan.
• Acts as a strong team player, and is willing to assist with a variety of tasks when required.
• Understands the technical side of banking and the software utilized by bank staff.
• Performs other duties as assigned.
  
  Job Qualifications:
  
  
  • Bachelor's degree in Accounting, Finance, Business Administration, or related field of study preferred, not required.
  • 2+ years Banking experience preferred, not required.
  • Understanding of banking regulations required.
  • Experience with electronic banking desired
    
    This position will give you an opportunity to join a progressive, growing banking organization that offers a competitive salary and a competitive benefits package. Successful applicants must pass pre-employment screening including credit history and criminal record check.
    
    Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
    
    The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

Keywords: First National Bank, Las Cruces , Financial Services Representative I, Other , Alamogordo, New Mexico