Las Cruces Financial Services Representative (Part-Time)
Company: MCI
Location: Silver City
Posted on: June 21, 2022
Job Description:
SALARY$15.00 / hour POSITION OVERVIEW FINANCIAL SERVICES
REPRESENTATIVE (PART-TIME) We are hiring customer service
representative to support inbound and outbound customer service
projects for Finacial Services clients. We are seeking qualified
professionals who will work to ensure our organization is providing
world class service to our members, employees, and our communities.
In this role you will work directly with bank customers providing
product and account information, resolving customer issues, and
answering customer questions regarding bank processes. Candidates
should have excellent communication skills, willing to learn on the
job, and be highly reliable. To be considered for this position,
you must complete a full application on our company careers page,
including screening questions and a brief pre-employment test.
-------------- POSITION RESPONSIBILITIES WHAT DOES SOMEONE IN THIS
ROLE ACTUALLY DO? This position supports customer service for bank
customers. This role requires you to interact with hundreds of
customers each week across the country to resolve support issues
and ensure a best-in-class customer experience. You will need to be
confident, fully engaged, a team player, and dedicated to bringing
a positive and enthusiastic outlook to work each day. Essential
Duties
- Handle inbound customer calls in a courteous, timely, and
professional manner - including email and live chat
- Listen to customers, understand their needs, and resolve
customer issues
- Escalate customer issues to the appropriate staff and
managerial for resolution as needed
- Ensure first call resolution through problems solving and
effective call handling
- Follow the processes of the Client program and perform all
tasks in a courteous and professional manner
- Utilize knowledge base and training to accurately answer
customer questions
- Create and maintain customer CRM records with accurate call
details
- Accurately document call resolution in appropriate systems
- Strictly follow client process for handling financial issues
and inquiries
- Comply with requirements surrounding confidential information
and personal information
- Follow all required scripts, policies, and procedures
- Adhere to all attendance and work schedule requirements
including all scheduled training CANDIDATE QUALIFICATIONS WONDER IF
YOU ARE A GOOD FIT? We provide all new employees with world-class
training, so all positive, driven, and confident applicants are
encouraged to apply. This position relies on building relationships
and turning the knowledge you gain in training into customer wins.
Ideal candidates for this position are highly motivated, energetic,
and dedicated. Qualifications
- Must be 18 years of age or older
- High school diploma or equivalent
- Excellent organizational, written, and oral communication
skills
- The ability to type swiftly and accurately (20+ words a
minute)
- Basic knowledge of Microsoft Office Suite (Excel, PowerPoint,
Word, Outlook)
- Basic understanding of Windows operating system
- Highly reliable with the ability to maintain regular attendance
and punctuality
- The ability to evaluate, troubleshoot, and follow-up on
customer issues
- An aptitude for conflict resolution, problem-solving, and
negotiation
- Must be customer service oriented (empathetic, responsive,
patient, and conscientious)
- Ability to multi-task, stay focused, and self-manage
- Strong team orientation and customer focus
- The ability to thrive in a fast-paced environment where change
and ambiguity prevalent
- Excellent interpersonal skills and the ability to build
relationships with your team and customers Preferred (Not Required)
- One (1) year of experience in customer service, technical
support, inside sales, back-office, chat, or administrative support
in a contact center environment
- State or Federal work experience CONDITIONS OF EMPLOYMENT
- Must be authorized to work in their country of residence (The
United States or Canada)
- Must be willing to submit up to a LEVEL II background and/or
security investigation with a fingerprint. Job offers are
contingent on background/security investigation results
- Must be willing to submit to drug screening. Job offers are
contingent on drug screening results. COMPENSATION DETAILS WANT AN
EMPLOYER THAT VALUES YOUR CONTRIBUTION? We believe that hard work
should pay off, so we make sure that our compensation and total
rewards are competitive. Standard starting compensation is
commensurate with experience. Regular reviews and raises are
awarded based on tenure and performance, so our employees make more
each year. Employees earn paid time off as well as paid holidays
and paid training opportunities. Regular daily, weekly and monthly
incentives are part of the overall compensation our team members
enjoy and include monetary incentive and prizes such as computers,
tablets, phones, TV s, trips, tickets, and even cars. In addition
to our standard group benefits offering for full-time employees
following 90-days of employment, all employees are eligible to opt
for our MEC medical plan after only 30-days of employment. Benefits
options and plans vary slightly by location. JUST A FEW OF THE
BENEFITS
- Medical, Dental, and Vision Coverage Options
- Paid Time-Off
- Regular Raises
- Advancement Opportunity
- Fun, Engaging Work Environment
- Casual Dress Code
- Cash and Prize Contests PHYSICAL REQUIREMENTS This job operates
in a professional office environment. While performing the duties
of this job, the employee will be largely sedentary and will be
required to sit/stand for long periods while using a computer and
telephone headset. The employee will be regularly required to
operate a computer and other office equipment, including a phone,
copier, and printer. The employee may occasionally be required to
move about the office to accomplish tasks; reach in any direction;
raise or lower objects, move objects from place to place, hold onto
objects, and move or exert force up to forty (40) pounds.
REASONABLE ACCOMMODATION Consistent with the Americans with
Disabilities Act (ADA) it is the policy of MCI and affiliates to
provide reasonable accommodation when requested by a qualified
applicant or employee with a disability unless such accommodation
would cause undue hardship. The policy regarding requests for
reasonable accommodation applies to all aspects of employment. If
reasonable accommodation is needed, please contact Kate Murph, Vice
President of Human Resources, ...@mci.world. DIVERSITY AND EQUALITY
At MCI and its subsidiaries, we embrace differences and believe
diversity is a benefit to our employees, our company, our
customers, and our community. All aspects of employment at MCI are
based solely on a person's merit and qualifications. MCI maintains
a work environment free from discrimination, one where employees
are treated with dignity and respect. All employees share in the
responsibility for fulfilling MCI's commitment to a diverse and
equal opportunity work environment. MCI does not discriminate
against any employee or applicant on the basis of age, ancestry,
color, family or medical care leave, gender identity or expression,
genetic information, marital status, medical condition, national
origin, physical or mental disability, political affiliation,
protected veteran status, race, religion, sex (including
pregnancy), sexual orientation, or any other characteristic
protected by applicable laws, regulations, and ordinances. MCI will
consider for employment qualified applicants with criminal
histories in a manner consistent with local and federal
requirements. MCI will not tolerate discrimination or harassment
based on any of these characteristics. We adhere to these
principles in all aspects of employment, including recruitment,
hiring, training, compensation, promotion, benefits, social and
recreational programs, and discipline. In addition, it is the
policy of MCI to provide reasonable accommodation to qualified
employees who have protected disabilities to the extent required by
applicable laws, regulations, and ordinances where an employee
works. ABOUT MCI (PARENT COMPANY) MCI helps customers take on their
CX and DX challenges differently, creating industry-leading
solutions that deliver exceptional experiences and drive optimal
performance. MCI assists companies with business process
outsourcing, staff augmentation, contact center customer services,
and IT Services needs by providing general and specialized hosting,
software, staff, and services. In 2019 Marlowe Companies Inc. (MCI)
was named by Inc. Magazine as Iowa s Fastest Growing Company in the
State of Iowa and was named the 452nd Fastest Growing Privately
Company in the USA, making the coveted top 500 for the first time.
MCI s subsidiaries had previously made Inc. Magazine's List of
Fastest-Growing Companies 15 times respectively. MCI has fifteen
business process outsourcing service delivery facilities in Iowa,
Georgia, Florida, Texas, Massachusetts, New Hampshire, South
Dakota, New Mexico, California, Kansas, and Nova Scotia. Driving
modernization through digitalization, MCI ensures clients do more
for less. MCI is the holding company for a diverse lineup of
tech-enabled business services operating companies. MCI organically
grows, acquires, and operates companies that have a synergistic
products and services portfolios, including but not limited to
Automated Contact Center Solutions (ACCS), customer contact
management, IT Services (IT Schedule 70), and Temporary and
Administrative Professional Staffing (TAPS Schedule 736), Business
Process Management (BPM), Business Process Outsourcing (BPO),
Claims Processing, Collections, Customer Experience Provider (CXP),
Customer Service, Digital Experience Provider (DXP), Account
Receivables Management (ARM), Application Software Development,
Managed Services, and Technology Services, to mid-market, Federal &
enterprise partners. MCI now employs 10,000+ talented individuals
with 150+ diverse North American client partners across the
following MCI brands: GravisApps, Mass Markets, MCI Federal
Services (MFS), The Sydney Call Center, OnBrand24, and Valor
Intelligent Processing (VIP). REGARDING COVID-19 As an employer
supporting critical Federal, State, Provincial, and Commercial
clients, we have taken steps to ensure that we remain operational
while taking every precaution possible to prevent the spread of
COVID-19 and keep our employees safe. Measures include social
distancing for those working on-site, frequent deep cleaning and
disinfecting of workstations and common areas, daily contactless
temperature checks for those essential employees working on-site,
travel policies limiting travel and mandatory quarantine, reporting
and quarantine processes and policies for those exposed, and
requesting masks to be worn when on-site employees are not at their
workstation. For more information on MCI s response to COVID-19
please visit . DISCLAIMER The purpose of the above job description
is to provide potential candidates with a general overview of the
role. It's not an all-inclusive list of the duties,
responsibilities, skills, and qualifications required for the job.
You may be asked by your supervisors or managers to perform other
duties. You will be evaluated in part based upon your performance
of the tasks listed in this job description. The employer has the
right to revise this job description at any time. This job
description is not a contract for employment, and either you or the
employer may terminate employment at any time, for any reason.
DISCLAIMER The purpose of the above job description is to provide
potential candidates with a general overview of the role. It's not
an all-inclusive list of the duties, responsibilities, skills, and
qualifications required for the job. You may be asked by your
supervisors or managers to perform other duties. You will be
evaluated in part based upon your performance of the tasks listed
in this job description. The employer has the right to revise this
job description at any time. This job description is not a contract
for employment, and either you or the employer may terminate
employment at any time, for any reason. By submitting your interest
in this job, you agree to receive text notifications with
additional steps to complete your job application. You will receive
up to 6 messages from the number "63879". Message & data rates may
apply. Please refer to our privacy policy for more information.
Associated topics: agent, customer, health, inside sales, insurance
sales, insurance sales agent, life insurance agent, retail, sales
agent, sales position
Keywords: MCI, Las Cruces , Las Cruces Financial Services Representative (Part-Time), Sales , Silver City, New Mexico
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